Overtime Updates

We’ve released several overtime updates to QuickSolvePlus the week of October 18th that specifically address the SLS overtime features. Please read about these core updates and how they may impact you.

Overtime Effective Date
You can now set an effective date for when you want your SLS OT settings active. This means you can confidently maintain your schedules prior to this OT effective date and not be prohibited by any weekly overtime caps. If the effective date is left blank, and any SLS OT settings have been enabled, those settings will be applied to all calendars.

OT Effective date

Worker IHSS Dashboard Mass Update
Previously, to activate a worker’s weekly IHSS dashboard, each worker must have first been listed as “yes” to the IHSS Worker field in their HR profile. Now, instead of going into each HR profile one by one, you can do a mass update by selecting the “Cap Worker Weekly IHSS…” option under SLS OT Settings in Utilities. If that SLS OT setting is already selected, unselect and re-select to send the update to all HR profiles. The only function of this “IHSS Worker” option in QSP is to activate and display the worker weekly IHSS dashboard on their worker view in the scheduler.

ihss tracking hours

Pink = Sleep Shifts
If one or both of the SLS OT Settings for “5 Consecutive Night Shift Rule” and “24 Consecutive Hour Rule” are selected, the “Sleep” check box will be active in the new and edit shift windows in the scheduler. Labeling a shift as “sleep” is only necessary if using the overtime exempt sleep rules. Sleep hours, now displaying as pink, will only be exempt from a worker’s weekly overtime calculations when it satisfies one of the sleep rules. HOWEVER, a sleep shift will stay pink regardless if a sleep rule has been met.

overtime sleep exemptions

Sleep Exempt Shift Lengths
If you want up to 8 sleep hours to calculate as OT exempt in QSP, then the shift length must be at least 8 hours in length and satisfy the rules.
The scheduler is responsible for labeling the appropriate shifts as “sleep”, and QSP will provide the necessary prompts when a sleep shift doesn’t meet the sleep exempt requirements. A scheduler must acknowledge these prompts to proceed scheduling. If you are currently building daily schedules from 12:00 a.m. to 12:00 a.m., in order to capture a full 8 hours of sleep on one shift, especially those that end before 8:00 a.m., the start time needs to begin on the prior “day”. Based on the way QSP has been designed to recognize and calculate sleep exempt shifts, you won’t be able to label, let’s say, a 10p-12a shift with 2 hours of sleep, and have its consecutive shift from, let’s say, 12a-6a with 6 hours of sleep, calculate a total of 8 exempt sleep hours. The shift would need be created as one shift from 10p-6a.

8 hours uninterrupted sleep


Parenting Support is an SLS Overtime Service Type included on Reports
We’ve released an update that adds Parenting Support hours to SLS Overtime calculations on Payroll Reports and Simple Time Sheets. When OT reports are enabled, Simple (not Detailed) Time Sheets will display any OT hours. Previously, Parenting Support hours were listed on a separate time sheet. They’re now, when OT reports are enabled and if applicable, included with all the SLS Overtime service types.

Overtime time sheet

Reminder: OT Enabled Payroll Reports and Weekly Work Week
“Payroll Reports” include: Simple Time Sheets, Payroll Processing Report and Condensed Payroll Processing Report. When OT calculations for Payroll Reports are enabled, they will be generated in weekly batches based on how your agency work week has been defined in SLS OT Settings. Weekly SLS overtime will not calculate for mid-week pay period date ranges.

To review some of our SLS overtime video tutorials, go here: https://www.quicksolveplus.com/ot-tutorials/


Browser-based QSP Preview

Take a sneak peek at what we’ve been engineering

We are continuing to make great strides toward the completion of our browser-based QSP!  We are taking extreme care ensuring the best possible conversion, the most seamless transition, and the highest quality product! (Be sure to take the one-question survey to help with our design). Here are some of the features you can expect when QSP is completely browser-based:


Much like a Google or Outlook calendar, easily drag and drop, or click and drag, to change shift dates and times without having to open up the shift details! Editing shifts will be quicker than ever before!


Because QSP will be accessed within a browser, it will respond appropriately with the size of the screen you are using to access your agency data! No matter what type of device used, the experience will be the same!


We’ve revamped our security matrix to give you the greatest level of customization for everyone on your team, and assigning them the appropriate access based on their role in your company. So long to the rigid 7 security levels of before, and hello to endless permission possibilities!


QSP will work on all the great browsers you’re already used to! Not only that, but each QSP customer will have their own unique database for storing and accessing their data!

Two Years, Too Quick

Leaving our toddler years behind!

It’s true! This month marks two full years in business for us! In July 2013, we sent our first brochure in the mail and made our first calls to communicate to California Service Providers who we were and our solution: QuickSolvePlus! Many of our current customers were on the receiving end then.

We’ve had tremendous growth these last two years, both in our product offerings as well as our business acumen. Did you know that since our inception, over 3,500 QSP users have created over ONE MILLION shifts for over 2,500 clients?!?! Can we do 2 million?

These last 12 months alone we rolled out QSMobile and QSClock for iOS and Android, as well as engineered an SLS OT tool!

We all must learn to walk before we run, and we are eager to continue to earn your complete satisfaction. Thank you for a tremendous first two years!

QSP University

Wait! QSP has a university?! Not technically. But, we do have a complete online Web Chat Curriculum Series that include over 7 hours of video that teach the basics of QSP! (*Diploma not included). You can access it at any time by going here: www.quicksolveplus.com/web-chats

Recent Fixes

  • Previously, when creating an SLS-Shared shift that conflicted/overlapped with another shift with the same staff and client, there was an issue with only part of the shared shift saving, and the linked part that conflicted with the same client and staff would not save. To solve this, any time an SLS-shared shift is created and one of the clients linked to this shift conflicts with the same staff and same client already scheduled, a prompt will alert you that the shift cannot be scheduled. Below is a pic of what the issue looked like from the Worker View, only showing one client initials versus two.

  • Client IHSS NOA History: There was an issue with entries not saving.This has been resolved.
  • QSClock Field Staff Created Shifts: The Split and Validate process has been cleaned up to allow for variations on when data is entered in the process.
  • Scheduler: There was an error message that users were getting when they woudl select multiple days, then unselect all but one day, and then go through the process of creating a shift. This has been resolved.
  • Overlap and Break Reports:  Shift validations for Previous and Next shifts have been added when editing a shift within these reports. Client name is now displayed in this edit shift screen as well.
  • Shifts with Missing Workers: Cancelled shifts were appearing on this report. This is now resolved

Check back for often for more updates!

Thank you for exploring QuickSolvePlus! If you are already one of our many customers, we appreciate you so much. If you are curious about if QSP is right for your operations, get a taste by watching this video(turn up your volume to hear better), or by checking out other tutorials within our website. You’ll be glad you did.


My name is Eric Hess and I’m the CEO of this exciting new company!

My wife, Sadie Hess, a 20 year industry veteran, and I have been working toward this day for 4 years, and now we’re here!  QSP has been built by a SLS & ILS agency for other SLS & ILS agencies.  We know that you’re the hero in the life of your consumer.  We just want to help you be a happier hero.

QSP will help you manage your team of SLS personal attendants and ILS instructors much quicker and easier than you’ve ever known.

  • Scheduling will be a breeze –you’ll quickly see which of your staff are both available and a good personal match for your clients.
  • Timecards will be a snap —they flow right out of the same schedule that you distribute, so you’ll never have to worry that a staff was paid incorrectly because the schedule drives payroll.
  • Invoicing is easier —billing data to the regional center comes out of the schedule so you never have to fear a DDS audit.
  • HR just got more automatic —Staff and case managers receive automatic email notification if a worker’s job requirements like CPR/First Aid or annual Title XVII retraining have expired.
  • Say hello to IHSS utilization —you can see in real time if your team is claiming 100% of IHSS, and if not, you have time in that month to fix it.
We are still building features and tools, like the Mac OSX version (coming October, 2013!) and the simplified mobile version coming in 2014, geared for ILS instructors to use in the field.
Also, there will be a QSP time clock app for smart phones geared for SLS staff, so that all of their start and end times will be instantly communicated to QSP and to their managers.  We hope for an early 2014 release for that app.  Stay tuned for more updates.  We can’t wait to show them off!

As you can see, I am pumped about it all:  QSP’s release, its growth and development, this website, the football season, everything!

My accounts manager, Zeb Gill, and I are meeting with agency after agency, telling about QSP and its awesomeness.

Wow! So excited that we are launching our new website. This has been over two years in the making.

I love when you get to see your ideas become a reality.

I remember the first day that I worked with the software developer and tried to describe what we do as an organization. I could tell he was overwhelmed by the complexity of the service. There are so many moving parts we needed to account for in our software. He went to work and came back a month later with a taste of what we would be able to do and I knew. I knew we would have a product that would save so much time and create better systems and communication. I showed it to my team and they were blown away!

I am not going to make it sound easy. It hasn’t been easy. There was a day where we went to enter the information and the system crashed. In the famous words of one of our team members Jenn, “I am so over this today”. But we pushed through and made something that would work – work consistently and work well. Jenn is one of QSP’s biggest advocates and fans now.

I can’t wait for all of my friends to use this product and experience the relief of a product that actually “gets what we do”.