One of the myriad ways we support our clients here at Compass is by giving them the freedom to choose how they spend their day. That freedom is afforded to them because their staff all have a vehicle to transport them to wherever it is they want and need to go. I know I wouldn’t want to be cooped in my house all day every day.
To make this service sustainable, we pay our staff a mileage reimbursement. It’d be nice if it were as simple as them telling us, “Yeah I drove 100 miles with my client, Frank, last month,” and we could simply key the reimbursement amount onto their paycheck. Unfortunately, not only do we need way more accountability and detail than that, but we also need that detail and accountability for the 500 staff supporting and driving our 200 clients. And furthermore, for a number of those clients, we need to be able to bill the Regional Center, sometimes in daily increments.
In most industries, Quality Assurance (QA) is aimed at ensuring efficient output and quality of a product. In human services, the “product” is a service that impacts the quality of a person’s life. QA ensures that policies and practices are in place to provide quality results, stability in services, health and safety of people receiving services and accountability to desired outcomes. QA also measures our performance of service contracts and expected industry best practice. QA includes monitoring practices for both people receiving services as well as the staff supporting them.
Working for a company that serves adults with disabilities is not just a profession for me; it’s a deeply personal journey anchored in my core values. The secret to my genuine love for this job lies in the alignment with my beliefs, the compassionate community surrounding me, and the continual personal and professional growth it offers. Here’s a glimpse into my reasons for cherishing this role and tips to help you discover your own “why.”