Entries by Mary Flom

Delegate Like a Pro: Building Trust in Human Services

In the realm of human services, trust is the cornerstone of effective relationships and organizational success. Whether you’re providing direct support to individuals or managing a team of dedicated professionals, establishing trust is essential. The four cores of credibility, as defined in The Speed of Trust, offer a universal framework for building trust in any organization. These cores—integrity, intent, capabilities, and results—make you believable to yourself and others. The first two cores deal with character, while the second two focus on competence.

If you have read The Four Dysfunctions of a Team or The Ideal Team Player by Patrick Lencioni, you will recognize familiar language and concepts, especially “Humble, Hungry, and Smart.” In The Speed of Trust, the visual metaphor of a tree illustrates how all four cores of credibility are interconnected and vital. You can have the best systems and technology in place, but without a foundation of trust with your team, those tools will not get you very far. Additionally, delegating is a principle practice for any manager and delegation can be challenging when trust is not established.  Let’s break down these principles of trust further.

Revamping Workflows: Navigating Process Redesign in the Digital Age

Transitioning from paper-based to digital processes often necessitates redesigning workflows. This can be challenging, as it may require rethinking how tasks are performed and ensuring that efficiency is not compromised.  Transitioning from paper-based to digital processes and redesigning workflows requires careful planning and execution. Here are some tips to facilitate a smooth and successful transition:

Embracing Change: Fostering User Adoption Through Effective Training

Employees may resist the change due to unfamiliarity with digital tools, leading to slow adoption rates. Adequate training and support are essential to encourage staff to embrace the new electronic systems.  User adoption and training are crucial factors when a company goes digital. Here are some tips to promote user adoption and ensure effective training:

The Appreciation Code: Cracking the Five Languages for DSP Success

In the field of Supported and Independent Living Services, retaining skilled Direct Service Professionals (DSPs) is crucial. At Quick Solve Plus, we understand that showing genuine appreciation can significantly impact employee retention. One powerful approach we’ve found effective is understanding and implementing the Five Languages of Appreciation in the Workplace, based on the work of Dr. Gary Chapman and Dr. Paul White.

Protecting the Digital Vault: Safeguarding Data Security and Privacy

Digital data is susceptible to security breaches and cyberattacks. Ensuring data security and maintaining client/employee privacy becomes crucial, requiring robust cybersecurity measures and employee awareness.  Ensuring data security, maintaining client/employee privacy, and increasing employee awareness are critical aspects when a company goes digital. Here are some tips to achieve these goals:

Win the Audit Game: 5 Strategies to Transform Your Approach

If you’re in this industry, you know audits are as certain as death and taxes. But guess what? After 25 years of audit adventures, we’ve discovered that mastering a few key strategies can turn audit dread into a walk in the park. Ready to make your next audit a breeze? Here are 5 keys areas to focus on. For a deeper dive, don’t forget to download our extensive guide here.

Counting the Costs: Navigating Resources in the Digital Transition

Going digital can involve significant upfront costs, including hardware, software, and training expenses. Additionally, companies may need to allocate resources to manage the transition process effectively.  Managing upfront costs for hardware, software, and training expenses is crucial when a company begins the process of “going digital.” Here are some tips to help manage these costs effectively:

3 Tried and True Recruitment Strategies for Hiring Caregivers

Gone are the days when merely placing a job description on a standard job board suffices to attract the ideal candidates for your caregiving positions. In today’s landscape, career caregivers find themselves amid a plethora of options, and simply crossing your fingers, hoping they choose you, is no longer effective.

In response to the high demand, recruiters naturally turn to prominent job boards like Indeed, Craigslist, and Zip Recruiter for assistance. Choosing the right platform marks the initial step. However, the decision on where to post should be a strategic one, considering your advertising budget and the capacity of your team to manage the influx of applications. For those with limited resources, focusing on a select few popular job boards is advisable, while those with a more substantial budget and team can afford to explore beyond the well-known platforms.