Entries by Mary Flom

The Right Way to Write an ISP

When we refer to an ISP or Individual Service Plan, we are talking about the document used by your agency and support team to define the agreement between you and the person receiving services as to what services and support will be provided to meet specified goals and objectives for a set period.

“A test for something being person-centered is that it works for humans.” Michael Smull

5 Ways to Connect With Your Direct Care Team

Building a strong connection with your direct care team is essential for effective case management and client care. In today’s fast-paced world, technology has provided us with various tools to connect with others quickly and easily. From video calls and messaging apps to emails and real-time alerts, there are numerous ways to stay in touch with your team. In this blog post, we will explore five effective ways to connect with your direct care team and enhance collaboration and communication.

8 Essentials for Effective Email Communication

In the world of modern communication, mastering the art of email is paramount. Whether you’re reaching out to colleagues, clients, or customers, understanding the essentials of effective email communication can be a game-changer. From crafting compelling subject lines to striking the right tone, we’ve compiled eight indispensable tips to elevate your email game and make sure your messages not only land but also resonate. Let’s dive into the world of impactful email communication!

3 Things You Should Always Do When Running Your Payroll

As the Compensation Supervisor, it’s my job to make sure that my people get paid on time and accurately and my number one tool to get that done is QuickSolvePlus (QSP). I have been using QSP since I started doing payroll back in 2013 and I’ve been thankful the entire time for its ability to be our one-stop-shop for client and staff data management, scheduling, and payroll information. If I had to pick the top 3 things that you should always do when running payroll, whether you’ve been using QSP for ten years or ten days, I’d pick these:

Preparing for an Audit

It was not too long ago that we would have a team of temporarily assigned quality assurance members travel to all offices to review hard copy paperwork, do interviews with staff, and visit client homes. This was very time consuming, and although a successful process too, it was not cost-effective.

3 Strategies for Preventing Medication Errors

Regardless of your individual “why” for leading in this line of work, at the root is a common desire to ensure the health and safety of the people we support.  They say that to err is human, however, that feeling you get in the pit of your stomach when you are reviewing or writing a special incident report for something you know could have been prevented gives new meaning to this saying.

4 Ways Your Software Can Help You with Employee Retention

It’s no secret that the service industry typically experiences high levels of turnover.  While it’s comforting to know you are not alone, this comfort does not help you solve the staffing challenges you are facing today.  It’s a problem that can certainly be confronted on multiple fronts.  We will outline 4 different ways your software […]