Entries by Mary Flom

3 Tried and True Recruitment Strategies for Hiring Caregivers

Gone are the days when merely placing a job description on a standard job board suffices to attract the ideal candidates for your caregiving positions. In today’s landscape, career caregivers find themselves amid a plethora of options, and simply crossing your fingers, hoping they choose you, is no longer effective.

In response to the high demand, recruiters naturally turn to prominent job boards like Indeed, Craigslist, and Zip Recruiter for assistance. Choosing the right platform marks the initial step. However, the decision on where to post should be a strategic one, considering your advertising budget and the capacity of your team to manage the influx of applications. For those with limited resources, focusing on a select few popular job boards is advisable, while those with a more substantial budget and team can afford to explore beyond the well-known platforms.

April 1, 2024 by

Empower Your Direct Support Professionals: 3 Proven Training Strategies

Training is more than a requirement; it’s the basis for exceptional service delivery from our direct care experts. Our meticulously designed training programs serve as the foundation for setting clear expectations, instilling fundamental principles of outstanding care, and translating our values into actionable steps. By prioritizing staff development, we elevate our care to an art form, ensuring that each client receives a uniquely tailored experience for their individual needs. So, what’s our secret? It all begins with our three key approaches to developing successful training plans: leveraging technology, fostering engagement, and aligning values with the skills we teach to our service professionals. Now, let’s delve into each of these strategies. 

March 5, 2024 by

Revolutionize Your Mileage Management and Make Reimbursement a Breeze

One of the myriad ways we support our clients here at Compass is by giving them the freedom to choose how they spend their day. That freedom is afforded to them because their staff all have a vehicle to transport them to wherever it is they want and need to go. I know I wouldn’t want to be cooped in my house all day every day.

To make this service sustainable, we pay our staff a mileage reimbursement. It’d be nice if it were as simple as them telling us, “Yeah I drove 100 miles with my client, Frank, last month,” and we could simply key the reimbursement amount onto their paycheck. Unfortunately, not only do we need way more accountability and detail than that, but we also need that detail and accountability for the 500 staff supporting and driving our 200 clients. And furthermore, for a number of those clients, we need to be able to bill the Regional Center, sometimes in daily increments.

February 9, 2024 by

How Quality Assurance Prepares You for an Audit

In most industries, Quality Assurance (QA) is aimed at ensuring efficient output and quality of a product.  In human services, the “product” is a service that impacts the quality of a person’s life.  QA ensures that policies and practices are in place to provide quality results, stability in services, health and safety of people receiving services and accountability to desired outcomes.  QA also measures our performance of service contracts and expected industry best practice. QA includes monitoring practices for both people receiving services as well as the staff supporting them.

January 2, 2024 by

The Secret to Loving Your Job

Working for a company that serves adults with disabilities is not just a profession for me; it’s a deeply personal journey anchored in my core values. The secret to my genuine love for this job lies in the alignment with my beliefs, the compassionate community surrounding me, and the continual personal and professional growth it offers. Here’s a glimpse into my reasons for cherishing this role and tips to help you discover your own “why.”

December 12, 2023 by

The Right Way to Write an ISP

When we refer to an ISP or Individual Service Plan, we are talking about the document used by your agency and support team to define the agreement between you and the person receiving services as to what services and support will be provided to meet specified goals and objectives for a set period.

“A test for something being person-centered is that it works for humans.” Michael Smull

October 9, 2023 by

5 Ways to Connect With Your Direct Care Team

Building a strong connection with your direct care team is essential for effective case management and client care. In today’s fast-paced world, technology has provided us with various tools to connect with others quickly and easily. From video calls and messaging apps to emails and real-time alerts, there are numerous ways to stay in touch with your team. In this blog post, we will explore five effective ways to connect with your direct care team and enhance collaboration and communication.

September 12, 2023 by

8 Essentials for Effective Email Communication

In the world of modern communication, mastering the art of email is paramount. Whether you’re reaching out to colleagues, clients, or customers, understanding the essentials of effective email communication can be a game-changer. From crafting compelling subject lines to striking the right tone, we’ve compiled eight indispensable tips to elevate your email game and make sure your messages not only land but also resonate. Let’s dive into the world of impactful email communication!

September 12, 2023 by

3 Things You Should Always Do When Running Your Payroll

As the Compensation Supervisor, it’s my job to make sure that my people get paid on time and accurately and my number one tool to get that done is QuickSolvePlus (QSP). I have been using QSP since I started doing payroll back in 2013 and I’ve been thankful the entire time for its ability to be our one-stop-shop for client and staff data management, scheduling, and payroll information. If I had to pick the top 3 things that you should always do when running payroll, whether you’ve been using QSP for ten years or ten days, I’d pick these:

August 8, 2023 by