QSP Electronic Visit Verification

Federal EVV Requirements of the 21st Century Cures Act requires the use of Electronic Visit Verification (EVV) for Medicaid-provided personal care services and home health services.

California implement EVV for Personal Care Services in January 2022, with a staggered rollout of other services since then.

Detailed info can be found here on the DHCS website for California

We have the EVV solutions that will keep you feeling audit-safe, and confident, as you navigate this opportunity to increase accountability through electronic visit verification.

  • Type of service performed

  • Individual receiving the service

  • Date of service

  • Time the service begins and ends

  • Location of service delivery

  • Individual providing the service

GPS Verification

  • Our mobile time clock (available for iOS and Android) uses real-time GPS technology to verify the employee’s location at the time of clock in/out via GPS-enabled devices. An employee’s location is NOT continuously tracked. GPS is only captured at the time of clock in or out
  • If a device’s GPS cannot be captured, automatic alerts are sent to supervisors.
  • Unlimited pre-approved clock in/out locations can be set for each client.
  • Geofencing can be enabled to capture any attempt an employee makes to clock in/out beyond the geofence radius you define per client.
  • All visits are screened for exceptions so there are never any rejected visits when transmitting to the EVV Aggregator.

Other Ways to Verify Service Delivery

Signature Verification

  • This optional feature allows employees and clients to mutually apply their signatures to the service record specific to their visit.
  • A real-time service record dashboard allows supervisors to track the completion of each employee and client signature for each visit

Objectives Validation

  • Employees can write objective-specific notes pertaining to the goals/assignments/tasks/activity that were worked on during each visit.
  • Time spent on each objective is validated against the total scheduled visit
  • Notes are exportable and can be viewed by management in real-time

Visual Verification

  • Go beyond the mandated EVV requirements and allow employees to take a picture showing themselves with the client during their visit
  • This unique identifier could create an extra layer of fraud protection helping to authenticate identity and location.

Alerts

  • Includes customizable configurations for early/late and/or missed visit alerts via text, email, or our QSMessages.
  • Instantly notifies supervisors of missed visits, early/late visits, and new visits, helping to increase real-time awareness of care and accountability.

Schedule Driven Verification

  • Client and employee visits are created and managed within QSP’s Scheduler, which is what each visit verification feature references
  • Client and employee schedules are updated in real-time to reflect the actual clocked times of the employee during each visit
  • Each scheduled visit contains the date and time of service, the type of service, the individual receiving the service, and the person providing the service.

Reporting

  • Comprehensive reporting includes exportable payroll and billing reports, service record data, time and attendance tracking, schedule of visits, notes, and more.
  • Includes flexible reporting date ranges and filter options

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