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PRO PLUS VIP

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PRO PLUS VIP

From: $659.00 / month

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Description

These features are included with the PRO PLUS plan

Setup Fee: $0. Includes all new customer setup and VIP Support

  • Structured implementation plan 
  • Unlimited remote training (as part of VIP package)
  • 6 months of project management: regularly scheduled 15-25 min progress calls 
  • Free Business Consultation – 1 hour 
    • Person Centered Thinking
    • Organization Leadership
    • Service Design
    • Staff Training 
  • Installation of secure database
  • Disaster recovery service
  • HIPAA compliant data center
  • Configuration of company payroll settings and preferences
  • Initial administrative user

VIP Support includes:

  • Phone/email support with priority response times (within 1 business day)
  • Dedicated customer support representative with access to unique support phone number
  • Text message support (replies occur during normal business hours)
  • Unlimited phone/virtual training and support session (recorded upon request)
  • Access to monthly group training sessions (conducted by Training Pro on how to use varying features in QSP)
  • Annual QSP Strategy Session with QSP Account Supervisor – Reviews current use and provides optimization recommendations based on agency goals
  • *Recommended for agencies that rely heavily on QSP for critical operations and need quick support with personalized assistance. Ideal for medium to large businesses that value having a dedicated customer support representative, in-depth, personalized training sessions, and proactive support and guidance to optimize their usage and performance. These agencies genuinely want to maximize their use of QSP for optimum efficiency.

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