In human services, especially when supporting adults with intellectual and developmental disabilities (I/DD), getting time and attendance right is non-negotiable. Whether it’s ensuring your payroll is accurate, your billing is compliant, or your team is fully accountable, errors in timekeeping can lead to stress, lost revenue, and even audit citations.
In the human services field, especially for agencies supporting adults with intellectual and developmental disabilities (I/DD), attendance tracking isn’t just about payroll. It’s about building a culture of trust, accountability, and stability.
Accurate, timely, and consistent service note documentation is essential for any organization serving adults with intellectual and developmental disabilities (I/DD). Service notes don’t just prove that support was delivered. They communicate progress, ensure continuity of care, and protect your agency during audits or investigations. Yet for many teams, service notes are a source of stress and confusion.
Introduction In the social services field, managing schedules, authorizations, and resources can be complex—but it
In today’s fast-paced environment, effective training is essential for providing quality client care and fostering employee development. QSP’s training module offers an integrated, user-friendly platform designed to streamline training processes while ensuring compliance and accountability. Insights from industry experts—Rhonda McGlashan from Compass and Mike Doan, QSP’s training expert—highlight how organizations can harness this powerful tool to create tailored training experiences that support both client-specific and employee-focused needs.
One of the myriad ways we support our clients here at Compass is by giving them the freedom to choose how they spend their day. That freedom is afforded to them because their staff all have a vehicle to transport them to wherever it is they want and need to go. I know I wouldn’t want to be cooped in my house all day every day.
To make this service sustainable, we pay our staff a mileage reimbursement. It’d be nice if it were as simple as them telling us, “Yeah I drove 100 miles with my client, Frank, last month,” and we could simply key the reimbursement amount onto their paycheck. Unfortunately, not only do we need way more accountability and detail than that, but we also need that detail and accountability for the 500 staff supporting and driving our 200 clients. And furthermore, for a number of those clients, we need to be able to bill the Regional Center, sometimes in daily increments.
Training is more than a requirement; it’s the basis for exceptional service delivery from our direct care experts. Our meticulously designed training programs serve as the foundation for setting clear expectations, instilling fundamental principles of outstanding care, and translating our values into actionable steps. By prioritizing staff development, we elevate our care to an art form, ensuring that each client receives a uniquely tailored experience for their individual needs. So, what’s our secret? It all begins with our three key approaches to developing successful training plans: leveraging technology, fostering engagement, and aligning values with the skills we teach to our service professionals. Now, let’s delve into each of these strategies.
Gone are the days when merely placing a job description on a standard job board suffices to attract the ideal candidates for your caregiving positions. In today’s landscape, career caregivers find themselves amid a plethora of options, and simply crossing your fingers, hoping they choose you, is no longer effective.
In response to the high demand, recruiters naturally turn to prominent job boards like Indeed, Craigslist, and Zip Recruiter for assistance. Choosing the right platform marks the initial step. However, the decision on where to post should be a strategic one, considering your advertising budget and the capacity of your team to manage the influx of applications. For those with limited resources, focusing on a select few popular job boards is advisable, while those with a more substantial budget and team can afford to explore beyond the well-known platforms.
In the field of Supported and Independent Living Services, retaining skilled Direct Service Professionals (DSPs) is crucial. At Quick Solve Plus, we understand that showing genuine appreciation can significantly impact employee retention. One powerful approach we’ve found effective is understanding and implementing the Five Languages of Appreciation in the Workplace, based on the work of Dr. Gary Chapman and Dr. Paul White.
Incorporating Quality Time into our appreciation efforts has strengthened relationships and boosted morale among our DSPs. As we continue to explore and emphasize different appreciation languages each quarter, we encourage you to consider how you can support and honor your colleagues through Quality Time.
By understanding and practicing these appreciation languages, you can enhance your interactions with colleagues and contribute to a more supportive and engaging workplace, ultimately improving DSP retention.