There is an optional SLS OT setting within QSP that, if enabled, gives users the ability to assign sleep hours to particular shifts that qualify for this night rule. These sleep hours then become ineligible in overtime calculations. QSP performs a validation process to determine if shifts marked with Sleep hours satisfy this 5 Night Rule. Warning messages will alert users if they don’t satisfy the 5 night rule conditions. Watch to learn more!
It’s vital that every shift on the QSP calendar is accurate, especially with appointments that are shared: One worker : Multiple clients. When a change needs to be made to an existing shared shift, QSP prompts you to choose if you want to save the edit for all linked client shifts. So, if client A and B share staff C from 8p-8a, and you replace staff C with staff D, QSP wants to know if staff D is serving both client A and B like the shift was setup. If YES, it will update the shared shift appropriately. If NO, staff D is not serving A and B, then QSP will adjust the service type from 1:2 to 1:1. If edited from client A’s calendar view, then staff D will stay linked to A, while client D will display an un-staffed appointment. Watch to see this in action!
In situations where two clients are frequently associated with one another, especially if they share staff, linking client profiles together in QSP can be a huge help! When scheduling Shared appointments, instead of having to scroll through a comprehensive list of clients to link that shift too, having clients linked by their profile will make that task more inviting!
One of QSP’s signature functions is the IHSS tracking calculator (aka POS/NOA Dashboard) which provides real-time knowledge of a client’s IHSS utilization for a given month. Each agency has a different practice when it comes to how IHSS hours are communicated to their workers and filled out on IHSS time cards, but what is mostly unique to all (where this applies) is maximizing the utilization of a client’s IHSS hours. These hours are input into the client’s profile in this format HHH:MM. It is possible, because of this IHSS dashboard, to schedule, down to the minute, an entire IHSS NOA. Not only that, but as the days tick by during the month, you have more power over the client’s IHSS world to achieve the outcomes you deem necessary. Here’s to 100% utilization.
You know that feeling of ecstasy after you’ve created the perfect calendar? Well, make that feeling last by using the Copy Calendar function that allows you to copy your schedules from one month to the next, up to as many as months as you’d like. This tutorial shows you how this is done so you can spend less time creating schedules, and more time on what really matters.
The simplest form of shared shifts, I think, is when you have one worker serving two specific clients that are roommates. While this may be the simplest, there is still a wide variety of how this could play out in everyday life. Whatever the case, QSP can handle it, giving you the ability to schedule 2:1 (or 3:1, or 6:1, or 100:1–you get the point) using the SLS-Shared service type. The best news is that the time sheets, payroll and billing reports that will be generated will perfectly re-present these service scenarios. The second video will elaborate on the scenarios where IHSS utilization needs to happen for both consumers. Share on!
It’s boring just creating one shift type at a time with the same worker. With QSP, why not schedule multiple service types at once from the New Shift screen?! This is ideal when a consumer will be receiving several types of services throughout the day. Perhaps it’s SLS, then IHSS, then Shared SLS. Or maybe it’s ILS Travel, then ILS Service, then ILS Misc…..whatever the case may be, QSP makes these scheduling options easy to manage.
I know we all think we’re perfect, and for good reasons too. But, I’m willing to bet that getting feedback on our work will often times give us the correction we may not have known we needed. QSP provides this feedback with these reports: Shift Breaks, Shifts with Missing Workers, Shift Overlaps. Granted, QSP will give you “feedback” when you schedule an overlap: shift times with the same worker or client that overlap with one another. These audit reports give us another chance to quickly see the work we’ve done and if we’ve intentionally left gaps or overlaps in the schedule. Remember, QSP gives you the permissions in the application settings to determine what kind of feedback/prompts you want to receive when executing certain actions. Cheers to feedback!
Depending on your perspective, you may like to view or create a schedule from an individual worker’s view, or from a client’s view. No matter how you choose to construct your masterpiece, the shifts will be fully linked to other other, given you follow the steps in this tutorial when building from the worker side. Even if you are making changes to an already complete schedule, no matter what “view” these are made from, they will update automatically so both calendars look the same.
There will always be that next staff meeting, big training, or event that staff are going to need to attend, and, if we pay them to attend, we need an easy way to calendar it. Lucky for all of us, with QSP all you need to do is create one appointment and assign all relevant staff to it, rather than scheduling the same appointment as many times as you have staff. This same functionality works if, for some reason, you need to assign multiple employees to work with one client. Watch the video and learn how this is done!