Description
These features are included with the ENTERPRISE plan
Setup Fee: $0. Includes new customer setup and VIP Support:
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Structured implementation plan
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Unlimited remote training (as part of VIP package)
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6 months of project management: regularly
scheduled 15-25 min progress calls -
Installation of secure database
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Disaster recovery service
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HIPAA compliant data center
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Configuration of company payroll settings and preferences
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Initial administrative user
ENTERPRISE VIP includes:
- Phone/email support with priority response times (within 1 business day)
- Dedicated customer support representative with access to unique support phone number
- Text message support (replies occur during normal business hours)
- Unlimited phone/virtual training and support session (recorded upon request)
- Access to monthly group training sessions (conducted by Training Pro on how to use varying features in QSP)
- Annual QSP Strategy Session with QSP Account Supervisor – Reviews current use and provides optimization recommendations based on agency goals
- 6 month commitment required
- *Recommended for agencies that rely heavily on QSP for critical operations and need quick support with personalized assistance. Ideal for medium to large businesses that value having a dedicated customer support representative, in-depth, personalized training sessions, and proactive support and guidance to optimize their usage and performance. These agencies genuinely want to maximize their use of QSP for optimum efficiency.
