Leadership & Strategy Archives - Page 2 of 2

Delegate Like a Pro: Building Trust in Human Services

In the realm of human services, trust is the cornerstone of effective relationships and organizational success. Whether you’re providing direct support to individuals or managing a team of dedicated professionals, establishing trust is essential. The four cores of credibility, as defined in The Speed of Trust, offer a universal framework for building trust in any organization. These cores—integrity, intent, capabilities, and results—make you believable to yourself and others. The first two cores deal with character, while the second two focus on competence.

If you have read The Four Dysfunctions of a Team or The Ideal Team Player by Patrick Lencioni, you will recognize familiar language and concepts, especially “Humble, Hungry, and Smart.” In The Speed of Trust, the visual metaphor of a tree illustrates how all four cores of credibility are interconnected and vital. You can have the best systems and technology in place, but without a foundation of trust with your team, those tools will not get you very far. Additionally, delegating is a principle practice for any manager and delegation can be challenging when trust is not established. Let’s break down these principles of trust further.

Building Community Through Shared Wisdom and Experience: Reflections from Our Mastermind Event

When working in services for people with intellectual disability, it’s easy to feel isolated, shouldering the weight of decisions and challenges alone. But last week, that changed for many of us. We gathered for a mastermind event that brought together CEOs and key leaders from various organizations who also use our QSP software, with one goal in mind—building a stronger sense of community through shared wisdom. The event, facilitated by our own Melanie Bazile, became a space where we not only shared ideas but also connected on a deeper level.

Burnout Is Not Inevitable: Embracing Personal Accountability in Human Services

In the human services industry, burnout is often seen as an unavoidable consequence of high demands and emotional labor. However, a new perspective is emerging, asserting that burnout is simply unacceptable. At its core, burnout can reflect a victim mentality—an indication of inadequate boundaries or ineffective self-care techniques. This common narrative should not be worn as a badge of honor; rather, it is a signal that deeper issues related to personal accountability and self-management need to be addressed.