If you so choose, you can enable within QSP’s SLS OT Settings the 24 hour rule. This features gives agencies the option to exclude up to 8 sleep hours from a consecutive 24 hour shift with the same staff and same client and have those hours exempt from overtime calculations. This tutorial details how that can work for your operations.

This tutorial reviews the QSP SLS Overtime setting called Client Overtime Weekly Caps which allows an agency to set up the amount of overtime they are allowing their users to schedule per client. This overtime cap can be customized per client as well by going into the Client’s profile and adjusting the Overtime Calculation Rules per client. QSP will then look first to see if there is an override value that is different that the default Application settings for a client’s SLS Weekly Overtime cap. Scheduling restrictions will warn or restrict certain security levels that try and schedule service hours over the set overtime limit. Watch this video to learn more.


This provides a brief overview of what is available if using QSP’s SLS Overtime features. These settings are specific for SLS overtime  service only, and are based on the interpretation particular rules from the Department of Labor. Each agency should seek their own legal counsel on overtime for their operations. Please review this video to learn more.

This feature is helpful if you are entering a lot of new clients into your QSP database. If your Client Staffing Hours are going to be different than the default 12a to 12a, then set up your own agency-specific parameters in QSP’s Application Settings.

Setup an approved, or even a pending, Time Off Request (TOR) for your employees, and have that appear blacked out on their worker calendar. Also, if any unaware scheduler attempts to assign a shift to them during that approved TOR time frame, a warning message will alert them. There is also the option with Utilities, and the Application Settings, to not just warn, but Restrict users from Scheduling over an approved TOR. You can also assign a security level minimum to override this setting. If a Paid Time Off (PTO) request was chosen as the specific type of TOR, this will allow for that employee’s PTO  hours to appear on the appropriate Timesheet and payroll processing reports. Watch for the step by step instructions on how to set this up.


Of course we trust our people, but how much freedom we give them can vary. In this tutorial, learn how to put security parameters in place that can prevent the intentional, or accidental, attempt to schedule around your application settings. The first application setting set up in this tutorial are to prevent someone from scheduling more than one staff with one client during the same period of time. The second app setting discussed is to prevent scheduling someone more than a 12 hour shift. With particular settings comes the option to override using the appropriate security level clearance. QSP’s Application Settings are ideal for customizing your user’s QSP experience to the structure of your agency. Securely onward!