Posts

August 2015 Newsletter: Browser-based QSP Sneak Peak

Browser-based QSP Preview

Take a sneak peek at what we’ve been engineering

We are continuing to make great strides toward the completion of our browser-based QSP!  We are taking extreme care ensuring the best possible conversion, the most seamless transition, and the highest quality product! (Be sure to take the one-question survey to help with our design). Here are some of the features you can expect when QSP is completely browser-based:

draganddrop4

Much like a Google or Outlook calendar, easily drag and drop, or click and drag, to change shift dates and times without having to open up the shift details! Editing shifts will be quicker than ever before!

responsive

Because QSP will be accessed within a browser, it will respond appropriately with the size of the screen you are using to access your agency data! No matter what type of device used, the experience will be the same!

securityhtml5

We’ve revamped our security matrix to give you the greatest level of customization for everyone on your team, and assigning them the appropriate access based on their role in your company. So long to the rigid 7 security levels of before, and hello to endless permission possibilities!

html5browsers

QSP will work on all the great browsers you’re already used to! Not only that, but each QSP customer will have their own unique database for storing and accessing their data!

/by

July 2015 Newsletter – QSP is two, QSP Web Chats, Recent Fixes

Two Years, Too Quick

Leaving our toddler years behind!

It’s true! This month marks two full years in business for us! In July 2013, we sent our first brochure in the mail and made our first calls to communicate to California Service Providers who we were and our solution: QuickSolvePlus! Many of our current customers were on the receiving end then.

We’ve had tremendous growth these last two years, both in our product offerings as well as our business acumen. Did you know that since our inception, over 3,500 QSP users have created over ONE MILLION shifts for over 2,500 clients?!?! Can we do 2 million?

These last 12 months alone we rolled out QSMobile and QSClock for iOS and Android, as well as engineered an SLS OT tool!

We all must learn to walk before we run, and we are eager to continue to earn your complete satisfaction. Thank you for a tremendous first two years!

QSP University

Wait! QSP has a university?! Not technically. But, we do have a complete online Web Chat Curriculum Series that include over 7 hours of video that teach the basics of QSP! (*Diploma not included). You can access it at any time by going here: www.quicksolveplus.com/web-chats

Recent Fixes

  • Previously, when creating an SLS-Shared shift that conflicted/overlapped with another shift with the same staff and client, there was an issue with only part of the shared shift saving, and the linked part that conflicted with the same client and staff would not save. To solve this, any time an SLS-shared shift is created and one of the clients linked to this shift conflicts with the same staff and same client already scheduled, a prompt will alert you that the shift cannot be scheduled. Below is a pic of what the issue looked like from the Worker View, only showing one client initials versus two.

  • Client IHSS NOA History: There was an issue with entries not saving.This has been resolved.
  • QSClock Field Staff Created Shifts: The Split and Validate process has been cleaned up to allow for variations on when data is entered in the process.
  • Scheduler: There was an error message that users were getting when they woudl select multiple days, then unselect all but one day, and then go through the process of creating a shift. This has been resolved.
  • Overlap and Break Reports:  Shift validations for Previous and Next shifts have been added when editing a shift within these reports. Client name is now displayed in this edit shift screen as well.
  • Shifts with Missing Workers: Cancelled shifts were appearing on this report. This is now resolved

Check back for often for more updates!

/by
,

We’re Up and Running!

My name is Eric Hess and I’m the CEO of this exciting new company!

My wife, Sadie Hess, a 20 year industry veteran, and I have been working toward this day for 4 years, and now we’re here!  QSP has been built by a SLS & ILS agency for other SLS & ILS agencies.  We know that you’re the hero in the life of your consumer.  We just want to help you be a happier hero.

QSP will help you manage your team of SLS personal attendants and ILS instructors much quicker and easier than you’ve ever known.

  • Scheduling will be a breeze –you’ll quickly see which of your staff are both available and a good personal match for your clients.
  • Timecards will be a snap —they flow right out of the same schedule that you distribute, so you’ll never have to worry that a staff was paid incorrectly because the schedule drives payroll.
  • Invoicing is easier —billing data to the regional center comes out of the schedule so you never have to fear a DDS audit.
  • HR just got more automatic —Staff and case managers receive automatic email notification if a worker’s job requirements like CPR/First Aid or annual Title XVII retraining have expired.
  • Say hello to IHSS utilization —you can see in real time if your team is claiming 100% of IHSS, and if not, you have time in that month to fix it.
We are still building features and tools, like the Mac OSX version (coming October, 2013!) and the simplified mobile version coming in 2014, geared for ILS instructors to use in the field.
Also, there will be a QSP time clock app for smart phones geared for SLS staff, so that all of their start and end times will be instantly communicated to QSP and to their managers.  We hope for an early 2014 release for that app.  Stay tuned for more updates.  We can’t wait to show them off!

As you can see, I am pumped about it all:  QSP’s release, its growth and development, this website, the football season, everything!

My accounts manager, Zeb Gill, and I are meeting with agency after agency, telling about QSP and its awesomeness.
/by
,

The NEW QuickSolvePlus.com is Here!

Wow! So excited that we are launching our new website. This has been over two years in the making.

I love when you get to see your ideas become a reality.

I remember the first day that I worked with the software developer and tried to describe what we do as an organization. I could tell he was overwhelmed by the complexity of the service. There are so many moving parts we needed to account for in our software. He went to work and came back a month later with a taste of what we would be able to do and I knew. I knew we would have a product that would save so much time and create better systems and communication. I showed it to my team and they were blown away!

I am not going to make it sound easy. It hasn’t been easy. There was a day where we went to enter the information and the system crashed. In the famous words of one of our team members Jenn, “I am so over this today”. But we pushed through and made something that would work – work consistently and work well. Jenn is one of QSP’s biggest advocates and fans now.

I can’t wait for all of my friends to use this product and experience the relief of a product that actually “gets what we do”.

/by