Documenting what happened during an appointment is vital and necessary in order to better serve our clients and help them achieve their goals and live as independently as possible. Users have the capability within QSP’s scheduler to document the service notes that occurred during a particular appointment. Furthermore, they can write service notes and attach it to the ISP objectives listed in the client profile. At anytime during a month, the Service Note Report can be ran and generated to Excel. Watch the tutorial to learn more!

Writing a great ISP is a skill that takes time and a great deal of understanding of our client’s and what it looks like for them to live as independently as possible and achieve their goals and dreams. Once those ISP objectives are in place, you can put them into QSP under a client’s ISP tab. The ILS ISP tab has been specifically and simply constructed to document just the Objectives. There are  standard 13 objectives available, which can be added to within Utilities, if necessary. Watch the full tutorial to learn more!

Our industry is every-changing, which is why we prize ourselves on our ability to provide tailored supports to each one of our consumers. When it comes to adding or editing the type of service a client receives, there is only one spot that needs that data in order to communicate it everywhere else that needs it. This tutorial shows you how this is done, and how it impacts schedule creation. Adding the type of service(s) a client receives is an important first step when adding a new client into the database, and aids in the many program filters that are rampant throughout QSP, which quickly and easily separate your agencies multiple programs. Serve on!


It’s a beautiful thing when you are an ILS instructor and serving your consumers out in the community. It’s an even more beautiful thing when you can document the time you’ve worked on the go! However, as we know, there are times when you may have a proposed appointment set up and it has to be cancelled for a myriad of reasons. This tutorial will instruct you as a QSP user how to do these things well, wherever you are.


This tutorial shows how a user of QSP can enter the amount of mileage driven with a client during a particular shift. In the edit shift window, not only can mileage be entered, but also the FROM and TO addresses or locations traveled. These location fields can contain a large amount of text, so if the worker is traveling with the client to multiple locations during one shift, you can still capture each address. For example:   FROM: A      TO: B to C to D to E to F and back to A

At any point, a Mileage Tracking Report can be processed for one worker or multiple workers, as well as for one client or multiple clients, depending on your goal for the mileage data. Best of use to you!