I know we all think we’re perfect, and for good reasons too. But, I’m willing to bet that getting feedback on our work will often times give us the correction we may not have known we needed. QSP provides this feedback with these reports:  Shift Breaks, Shifts with Missing Workers, Shift Overlaps. Granted, QSP will give you “feedback” when you schedule an overlap: shift times with the same worker or client that overlap with one another. These audit reports give us another chance to quickly see the work we’ve done and if we’ve intentionally left gaps or overlaps in the schedule. Remember, QSP gives you the permissions in the application settings to determine what kind of feedback/prompts you want to receive when executing certain actions. Cheers to feedback!

 

Depending on your perspective, you may like to view or create a schedule from an individual worker’s view, or from a client’s view. No matter how you choose to construct your masterpiece, the shifts will be fully linked to other other, given you follow the steps in this tutorial when building from the worker side. Even if you are making changes to an already complete schedule, no matter what “view” these are made from, they will update automatically so both calendars look the same.

 

There will always be that next staff meeting, big training, or event that staff are going to need to attend, and, if we pay them to attend, we need an easy way to calendar it. Lucky for all of us, with QSP all you need to do is create one appointment and assign all relevant staff to it, rather than scheduling the same appointment as many times as you have staff. This same functionality works if, for some reason, you need to assign multiple employees to work with one client. Watch the video and learn how this is done!

 

There will be times when we need to move workers around, from one house to another, or remove them from the schedule completely, even after we’ve made our perfect calendars. While QSP can’t make those phone calls for you to get shifts covered, it can make it more simple to update those changes on your schedules using the Schedule and Remover Worker functions, as you’ll see in this tutorial. These functions are different than just simply editing multiple shifts that contain identical information (go here for that tutorial), because you are able to replace or remove workers from nonidentical shifts in mass. Sched on!

 

Life is pretty messy, even with extensive planning and preparation, we can always account for something unexpected to happen. Our industry especially, as joyous as it is, still has to manage people who are serving our people. Well, lucky for you schedulers, QSP can handle messes and mistakes with it’s fast and effective “delete” option. In this tutorial, you will discover how to delete shifts, delete entire calendars, and delete lots of specific appointments. Note: when you delete a shift from a client calendar, it will automatically delete the corresponding and linked shift on the worker’s calendar (or vice versa). Be strategic when you delete things because there is no “Undo” option. Keep in mind that as helpful as it is to have an easy delete option and to start over, many scheduling scenarios can also be Edited to achieve an intended result.

 

Of course we trust our people, but how much freedom we give them can vary. In this tutorial, learn how to put security parameters in place that can prevent the intentional, or accidental, attempt to schedule around your application settings. The first application setting set up in this tutorial are to prevent someone from scheduling more than one staff with one client during the same period of time. The second app setting discussed is to prevent scheduling someone more than a 12 hour shift. With particular settings comes the option to override using the appropriate security level clearance. QSP’s Application Settings are ideal for customizing your user’s QSP experience to the structure of your agency. Securely onward!

 

Our industry is every-changing, which is why we prize ourselves on our ability to provide tailored supports to each one of our consumers. When it comes to adding or editing the type of service a client receives, there is only one spot that needs that data in order to communicate it everywhere else that needs it. This tutorial shows you how this is done, and how it impacts schedule creation. Adding the type of service(s) a client receives is an important first step when adding a new client into the database, and aids in the many program filters that are rampant throughout QSP, which quickly and easily separate your agencies multiple programs. Serve on!

 

Time is valuable, whether it’s waiting in line for coffee or at a stop light, the less time you have to spend doing it, the more time you have for what’s really important. So many facets of QSP are geared for this type of payoff: low time investment, high quality return. This tutorials explains how to edit multiple shifts at once that are identical in start and end time, service type, and worker. Often times these edits take place when a change needs to be made to an already created shift or shifts. Perhaps it’s a start time that needs to be changed, or a worker that needs to be unassigned. Whatever the case, when they’re identical and numerous, the editing is simple, saving you time in case time is ever wasted waiting on a stop light.

Find out how easy it is to construct an Emergency Action Plan for your consumers in this video tutorial. Depending on how your agency operates, data may not be required  in each blank field. If entering ISP and quarterly review dates, these dates will power the automatic email notifications that can be set up to remind managers of when these reports are due. This tutorials also details how to set up an emergency contact, as well as ensure they appear on the EAP report. Simple and sweet is the viewing and printing of a client’s emergency info. Be safe out there!

 

It’s a beautiful thing when you are an ILS instructor and serving your consumers out in the community. It’s an even more beautiful thing when you can document the time you’ve worked on the go! However, as we know, there are times when you may have a proposed appointment set up and it has to be cancelled for a myriad of reasons. This tutorial will instruct you as a QSP user how to do these things well, wherever you are.